Frequently Asked Questions
|Home | Glasses | My Account | FAQ | Contact Us ||
If you prefer you can also find us as OzSpecs.com.au
Before you Order
Pupillary Distance and Pupil Height?
Ordering Your New Glasses
Current Site Specials
Rimless Glasses Shapes
Problem with glasses
AusSaver Rewards Promotion - Ended
Need Help ?
By far the best advice is to stick close to the measurements of your current glasses until you gain the confidence to experiment a little.
If you do not have old glasses you will need to measure the thickness of your head from temple to temple.
With this measurement you can now look for a pair of glasses with a similar Total Width. (see measuring your glasses below)
If not worn away you should find the measurements of your current glasses on the inside of one of the arms.
Generally it looks something like this: 52[ ] 18 145 These measurements relate to 52 is the lens diameter, 18 is the bridge width and 145 is the arm length.
Lens diameter - The width across the widest part of the lens.
Bridge width - The width across the nose bridge.
Unfortunately prescription lenses (unlike Chemist reading glasses) are not an off-the-shelf item.
The lenses need to be made to each individuals requirements. This means they need to be ground, cut and shaped, edges polished, coatings applied as required, fitted to the frame, quality checked and packaged and delivered
The complexity of the lens and the coatings required (e.g. tinting the lenses) can add up to 3 days to the process.
Although we use 2 lens laboratories they are both very busy.
On completion your glasses are shipped via Australia Post Express Parcel Post
Please be assured that we are working as quickly as possible to get your new glasses to you so all things being equal you should have your glasses in around 2 weeks from the date of order.
Tinting of Prescription lenses is a manual process after the lens has been crafted. This, along with complex Multifocal lenses can take longer to complete and deliver.
Each pair of AusSpecs glasses is inspected by one of our four Registered Optometrists to ensure the accuracy of the prescription and proper alignment of the frame.
If there is a problem with your glasses when they arrive you need to let us know as soon as possible so we can sort out the problem.
Your glasses are covered for 12 months for Faulty Workmanship. Breaking the frame or scratching the lenses is not warranted.
We assume accurate prescription information from you when you fill out the online order form.
If a prescription accompanies an order then we at AusSpecs accept responsibility if the glasses are made to the incorrect prescription. We strongly encourage clients to send a copy of their prescription with the order (details in the [Contact Us] section).
If a prescription does not accompany the order then the client takes responsibility
If you find that the prescription discomforts you,
you will need to check with your optometrists to verify your prescription.
|Orders can only be changed within 24 Hours.
After that we cannot guarantee that any required changes can be effected and in fact we state for the record that no alterations can be accepted after 24 hours.
Q. How do I clean my glasses so they keep for longer?
A. ONLY wash your glasses in mild soap and water.
Forget all the fancy cleaners and buy a mild soap or even better a bottle of Baby Shampoo. It should last you a long time and its cheap.
Never use Windex or similar as they contain ammonia
Dry the lenses with clean microfiber.
NEVER EVER use tissues to clean or dry your glasses. Tissues are made of wood fiber and will scratch your lenses
Please remember that chemicals in perfumes, sun block sweat etc can be acidic and damage your lenses and in fact the frames as well.
Should you have any questions at all that you would like answered please do not hesitate to contact us as we are keen to be of assistance if we can.