Frequently Asked Questions
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Why you should buy from AusSpecs ? |
| Commitment, Price, Quality and Technology. |
Price :
We offer the lowest possible wholesale price to all Australians! As you possibly already know prices of the retail eyewear is exorbitantly high.
You can buy multiple pairs of eyeglasses in AusSpecs for the same price as one pair of eyeglasses from your local optical shop.
A pair of single focus reading or distance glasses cost around $150+ from the retail outlets. We offer a the same quality, professionally manufactured spectacles at $
55.00 (apples for apples)!
Please check the price of Multi Focal (Progressive) glasses at your local retail outlet and then compare the AusSpecs of just $
144.00 for the same quality product.
High quality :
23 years manufacturing experience allows us to offer all customers a really low price while maintaining the highest quality products from our Hong Kong Manufacturing Plant.
AusSpecs Lenses include for no extra cost ! *
- - Anti-Reflective coating
- UV protection coating
- Anti-Scratch Hard Coating
- Colorful , Stylish Glasses Hard Case
- Quality Cleaning Cloth
- Professional customer service
- Free lens customizing of rimless glasses
- Quality Inspection Each pair of AusSpecs glasses is inspected by our Optometrists to ensure the accuracy of the prescription and proper alignment of the frame.
- New Technology : We have the latest technology in lens cutting to ensure durability and quick turnaround; Other new technology products include Magnetic Clip-on, Computer glasses and our featured durable bendable alloy frames, just to name a few.
*polycarbonate lenses cannot be treated with coating mentioned |
| Choosing your glasses |
Points to note when choosing your glasses
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There are a few things to consider when choosing a pair of prescription glasses .
Although not a hard and fast rule one of the main ones to consider is to ensure that the glasses are the correct width for your eyes.
This is just a guide but you need to be aware of it.
Point 1. To calculate the size (lens centre to lens centre) of the glasses you need simply use your PD (Pupillary Distance) Plus or minus 8mm.. the closer to your PD is to the centre of the lenses the better . Obviously with rimless glasses this can be adjusted to suit your requirement
Point 2. Make sure the glasses you have chosen suit your PD. The diagram below indicates how to find the centre of the lenses. (another way is to just add ONE lens width and the Bridge Width together to get the same result)
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+/- 8mm
Suggested Pupillary Distance range of
Between 78mm
and 62 mm |
Point 3. Ensure the lens Height is suitable for what you need them for. Multifocal/Progressive lenses must be a minimum of 29mm.
Point 4. Ensure that the temple length and the overall width of the glasses are not too big or too small. Remember that on most if not all glasses the temple arms can be bent to suit. (either by professionals or perhaps by yourself using a gentle heat source such as a hair dryer).
Point 5. Just for information, when it comes to the different Index Numbers on the lenses the higher the index number the thinner the lens.
Point 6 and Most Importantly.
If you have not purchased Prescription Glasses from AusSpecs in the past we highly recommend that you stick as close as possible to the measurements of your current glasses until you gain the confidence to experiment a little.
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Measuring my Glasses |

If not worn away you should find the measurements of your current glasses on the inside of one of the arms.
Generally it looks something like this: 52[ ] 18 145 These measurements relate to 52 is the lens diameter, 18 is the bridge width and 145 is the arm length.
Lens diameter - The width across the widest part of the lens.
Bridge width - The width across the nose bridge.
Arm width - The length of the arms
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What information is required by AusSpecs? |
All you need to purchase quality prescription spectacles from AusSpecs at our low low prices is your prescription.
For help with the Prescription Form Click here .... It is a big Picture and may take a while to load.
If you have your prescription please continue and save a small fortune on our professionally made frames and lenses.
With your prescription or 'Rx form ' from your optometrist just choose your frames and fill in the blanks in the order form and we will customize your eyeglasses to your prescription .
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I don't have a prescription - what can I do ? |
If you do not have your prescription - "Please" - feel free to phone the last optometrist you had your eyes tested with and ask them to send (or fax) your prescription to you.
Remember, you have paid the optometrist to check your eyes and write the prescription. The
optometrist must - by law - provide you with a clear and readable copy of your prescription (Rx form).
Think of your Optometrist as the Doctor and the store in which they work as the Chemist. You do not have to use the chemist store inside the doctors surgery to fill the script.
Feel guilty about asking ? Remember that typically you will pay 5 to 10 times more through a retail outlet than through AusSpecs for the same glasses so don't get caught by slick sales talk.
Need a new prescription ?
Simply visit your optometrist for a normal checkup ..one eye test per year is covered by MediCare.
Ask for your prescription ! The fact that there is a law that ensures you must be given a copy on demand must tell you something !
NOTE : Ask them to include your pupillary distance (or PD) on your prescription (but if they do not that is not a problem... see the section below on PD).
DO NOT GET TALKED INTO BUYING THERE AND THEN.... you WILL pay through the nose !
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PD - Pupillary Distance |

The PD or pupillary distance is the distance between the centre of the pupils of each eye.
If you have trouble measuring this distance please get a family member to help.
You should have some fun with this one :) ; To measure your pupils remember to look straight ahead and into the distance when measuring the Far PD and focus on a book or similar at normal reading distance when measuring your Near PD. One good way is to put a mark on an old pair of glasses and then measure this distance.
The PD is important to us to ensure your glasses are aligned properly when we make them for you.
PD Far : This is the distance between the centre of your pupils when you are looking into the distance and is used (obviously) for distance glasses.
PD Near : This is the measurement between the centre of your pupils when you are looking at something that is at your normal distance for reading a book.
Multifocal Wearers : It is important to get these two measurement ( PD Far and Near (always referred to in that order)) to enable us to make your glasses accurately.
Different ways to write the same thing ;
My PD (Pupillary Distance) is marked on my script
as (example) Right 31 Left 32.5 (or similar) ?
This method is sometimes used by optometrists and it is the measurement from the centre of your pupil to the centre of the bridge of your nose respectively.
My PD (Pupillary Distance) is marked on my script
as just 31(example).
The same as above but the distance is 31 from the centre of your pupil to the centre of the bridge of your nose on both sides
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Another Method is (example) 65 / 63. This the best measurement and means your PD is 65 mm for DISTANCE (Far) viewing and 63 for NEAR viewing. |
Prescription Sunglasses |
(If you are seeking transitional lenses [click here] )
Just choose a tint colour Virtually all of our lenses (except polycarbonate) can be tinted to make them into Prescription sunglasses.
There 100s of different colours to choose from in a solid (flat) tint or in a Gradient Tint
Tinting your glasses is very cheap with flat tint only $
9.00 and Gradient Tinting $
12.00 extra.
The 3 grades of tints are 15%(very light) 45% and 80%(very dark)
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Send Us Your Script |
You are very welcome and in fact we strongly recommend that new clients send your script to AusSpecs and have our professionals check your order before manufacture.
Please be aware that all orders must be placed through the web site and we do not process orders sent to us by fax or uploads.
Sorry, we definitely do not offer advice on the type of lenses you require or what is suitable, or not, to an individual person.
You can Fax your Script to
(08) 95357205 OR email your script to uploads@ausspecs.com.au OR the easiest way is to Click here and upload your script directly to us.
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How long do I need to wait for my glasses ? |
Generally no longer than you would wait for a local supplier and perhaps a little quicker because we forward straight to your address and do not make you come back into the store to collect your glasses.
Please be aware that the average delivery time is around 14 - 21 days but can be greater at some times of the year and baring postal delays (which can happen) and production difficulties .
There are 3 stages to complete your order . Some options may require longer :
| Stage 1 |
Order received and reviewed by our Optometrists |
5 to 48 hours |
| Stage 2 |
Lens crafting , mounting and eyeglasses packaging |
5 to 8 days |
| Stage 3 |
Shipping by registered mail |
7 to10 days |
| Lens Complexity |
Manufacturing time can vary with the complexity of the lens requirement |
Glasses are normally reviewed, made and delivered to most places in Australia from 11 to 21 days but this can vary |
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What Payment options are there ? |
You can make payment in either Bank Transfer, Credit Card (  ) or PayPal Account.
AusSpecs prefers to use PayPal because it offers 100% security to our customers and charges our customers nothing to use the service.
If you do not have a Credit Card you can make payment with the Bank Transfer system. In this case we will start production of your glasses as soon as the transfer is confirmed by our bank.
If you prefer to pay by cheque or other method please contact us and we will work together to get your glasses to you.
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What can I do if the glasses have any problem ? |
Each pair of AusSpecs glasses is inspected by one of our four Registered Optometrists to ensure the accuracy of the prescription and proper alignment of the frame.
We assume accurate prescription information from you when you fill out the order form .
However, if you find that the prescription discomforts you,
please check with your optometrists to verify your prescription.
If you feel that your glasses needs adjustments, most local optical shops provide free adjustments on glasses. |
Your Guarantee of quality ! |
Because we are so confident with the quality of our spectacles and the quality of the workmanship in our products we offer a full workmanship guarantee for 30 days from the shipping date.
If you find that we have made your glasses with the wrong prescription or there is a fault with the manufacture within 30 days, we will replace your glasses free of charge.
To verify if there is a prescription mistake made by us. Take your glasses to your nearest optical store . They will be glad to help you verify your glasses' prescription .
However, please make sure that the prescription error is not from data input when filling out the order form. In that case, NO lens replacements will be provided .
Breakage and scratches. Because of the nature of the product we do not warrant against any kind for breakage or scratching to the lens or the frames.
Please be aware that AusSpecs is not responsible for the shipping fee of your glasses
Please read this in conjunction with the Terms and Conditions of the AusSpecs site |
What if I need my glasses urgently ? |
The cost of this service is often more than the price of the glasses themselves and as such we do not promote this option at all.
Our Priority Service is a premium service which allow our customers get their glasses within a week if humanly possible. This service include the followings :
1) Priority glasses crafting . This involves stopping the production line to have your lenses crafted as a priority which results is no waiting time. This will shorten the crafting period from original (max) 10 days to 3 days.
2) As soon as the glasses are finished , we'll ship the package via 'Speedpost' which will reduce the delivery time from 8-10 days to 1-3 days .
Unfortunately the price of our first priority service is $185.00 on top of your glasses. If you really need to use this service please contact us directly. |
Support the Fred Hollows Foundation |
Photo courtesy of Robert Pearce/Fairfaxphotos
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The Fred Hollows Foundation |
Ausspecs is a supporter of The Fred Hollows Foundation ( www.hollows.org.au).
The Fred Hollows Foundation works for a world where no one is needlessly blind and where Indigenous Australians enjoy the same health and life expectancy as other Australians.
The Foundation operates in over 18 countries worldwide, and is inspired by the late Professor Fred Hollows (1929 – 1993). Fred was an eye doctor, skilled surgeon of international renown and a social justice activist who championed the right of all people to high quality and affordable eye care and to good health.
-->> Donate now to help Fred’s work live on. <<-- |
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Don't waste your old glasses - send them to Vision Australia |
Collecting all of those old pairs of Glasses.
Dont throw them away... Send them to
Kerry Allen
C/- Vision Australia
P O Box 176
Burwood NSW 1805 |
Health Insurance rebates |
If you are relying on a rebate from your health insurer Please check with them before ordering.
These are just some of the Major Health funds to recognise AusSpecs as a registered optical provider.
Medibank Private 9296111A HBA 9296111A Mutual Community 9296111A GMHBA 9296111A NIB 10052274 AHM 002188PD
Please check with your Health Insurance Fund for their requirement but while some are still in the dark ages with regard to internet purchasing many progressive health funds will honor claims for spectacles purchased over the internet through Australian businesses.
IMPORTANT NOTE TO HEALTH FUND MEMBERS - Invoice Breakdown
The mission of Australian Spectacle Wholesalers is to provide all Australians with A Grade quality glasses at a price that even financially disadvantaged citizens can afford.
You will note that the cost of the frames we sell are rated at 40% of the cost of the base model glasses with 60% being allocated to the lenses.
This reflects the true value of the frames (and the lenses) and not the over inflated fictional prices demanded by some of the brand name suppliers.
Under Australian GST legislation, GST is charged at the current rate of 10% on the frames only with no GST payable of the lenses.
To load the cost of the frames in some fictional manner so as to appease a Health Fund we would severely disadvantage those people that rely on us for there glasses but cannot afford to pay the ever increasing cost of Health Insurance.
Further to this we would have to increase the cost of the glasses just to pay the government more GST. In many cases, with strong multifocal glasses, this would increase the cost by up to $15 in GST alone.
We hope that you can see why we choose to reflect the true cost of the frames and why we have adopted, and are unwilling, to change this policy.
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Lens only replacement ! |
We are unable to offer this service. We have found over the years that this is fraught with problems and our glasses are so cheap and of such good quality that it is most times easier and better to purchase new glasses |
Designer Brand Named Glasses ! |
We get many requests for special makes of different types of designer "brand" name glasses.
AusSpecs glasses are high quality designer glasses at a realistic price for all to afford.
We do not supply what we consider to be overpriced "Brand Named" glasses. |
Any Questions ? |
Should you have any questions at all that you would like answered please do not hesitate to contact us as we are keen to be of assistance if we can.
Click here to ask a question |