Frequently Asked Questions / Help Section

Buying Spectacle Online from AusSpecs should be a simple and worry free experience.

For new clients the easiest and safest way to get started is to choose a pair of our quality frames that are as close as possible to your existing Spectacles. As you gain more confidence you will find that the low price of our quality Spectacles allows you the freedom to experiment with colours and shapes and you may even wish to change your whole persona.

The only thing you need for us to be able to make your Prescription Spectacles is the Prescription.

The rest is very simple, just follow the steps in the online order form and receive your Spectacles direct to your door

Special Note : When you visit the Optometrist you pay them to examine your eyes and write you a prescription for the Spectacles you require.
Please remember that , even if Medi-Care picks up the bill, "you" have paid for the examination so you are entitle (by law) to a legible copy of this prescription and you are definitely under no obligation to buy your Spectacle from the store in which the Optometrist works. By all means obtain a quote for your Spectacles so you can see the massive savings you will make with AusSpecs.

Some facts about buying Prescription Spectacles from AusSpecs

• Contrary to what many professionals in the industry will have you believe, spectacles can and are safely bought online from AusSpecs as our many thousands of clients will attest.
• Multifocal adjustment. Multifocals may need adjusting to suit your facial features and position the focal points correctly. This is something you will need to either do yourself or have your optical professional do for you. This may be an inconvenience but far outweighed by the cost savings made.
• An optical prescription is simply a mathematical formulae which AusSpecs professionals use to make you perfect Spectacles every time.
• Multi-Focals (Progressives) can be supplied online by AusSpecs. Our unique formulae has been perfected over 10's of thousands of Multi-Focal Lenses.
• With our Head Office in Kwinana Western Australia you can be assured that we are an Australian Registered Business which affords you the added security of dealing with local people if ever there is a problem.

Australia's Cheapest Prices :

We offer the lowest possible wholesale price to all Australians! As you possibly already know prices of the retail eyewear is exorbitantly high.

You can buy multiple pairs of eyeglasses in AusSpecs for the same price as one pair of eyeglasses from your local optical shop.

A pair of single focus reading or distance glasses cost around $150+ from the retail outlets. We offer a the same quality, professionally manufactured spectacles at $ 38.00 (apples for apples)!

Please check the price of Multi Focal (Progressive) glasses at your local retail outlet and then compare the AusSpecs of just $ 117.95 for the same quality product.

High quality :

23 years manufacturing experience allows us to offer all customers a really low price while maintaining the highest quality products from our Kwinana, Canningvale, Sydney and Hong Kong operations.

AusSpecs Lenses include (at no extra cost !) *

• - UV protection coating
  - Anti-Scratch Hard Coating
  - Colorful , Stylish Glasses Hard Case
  - Quality Cleaning Cloth
  - Professional customer service
  - Free lens customizing of rimless glasses
  - Free Polished Edges on request.
  
  
• Quality Inspection Each pair of AusSpecs glasses is inspected by our Optometrists to ensure the accuracy of the prescription and proper alignment of the frame. 
  
  
• New Technology : We have the latest technology in lens cutting to ensure durability and quick turnaround; Other new technology products include Magnetic Clip-on, Computer glasses and our featured durable bendable alloy frames, just to name a few.
  

The Branded frames are high quality optical frames distributed throguh our WA facilities.

The Branded frames are distributed from our Sydney Facility and offer some different Lens Options than the GEM Frames.

For Example, Polarized Lenses are very popular in Australia so we offer these lenses, at a really cheap price, out of our Australian Facility

GEM Frames are of course the same high quality but are dispatched directly from our International Facility in Hong Kong.

Too Good To Be True ? - Absolutely Not . This IS the Real Price of Prescription Glasses in the Real World

Around the World, where optical markets have been deregulated, Prescription Glasses are by no means an expensive item, as we have been conned into believing, here in Australia.

Does this mean the Quality is lesser than the Retail Stores ? - Again - Absolutely Not. Our glasses are made to the highest quality standards which is why we can offer a No Questions Asked Money Back Guarantee so you can have confidence when buying from AusSpecs !

Australians have been paying far too much for eyeglasses for decades compared to the rest of the World, so , if Prescription Glasses ( Spectacles ) are not expensive to make. This begs the question, why have we been paying Hundreds of Dollars for a Frame that can cost as little as $10 to make ?

Reading Glasses and Distance Glasses are known as Single Vision glasses.

The cost for each of these glasses is as shown on the website.

So if the price displayed for a pair of glasses frames is say $19.95 this is the full cost of the frame

This price does not include the lens (basic lens cost is 0.00 )or additions such as tinting, extra strength lens requirements or special optical requirements etc.

Tinted lenses - Standard Tinting $ 19.95 Graduated Tinting only $ 19.95

Photochromic lenses $ 79.00 (additional and script dependent)

Postage charge is $ 9.50 inside Australia and $25.oo outside Australia.

To get an accurate quote all you need do is ;

• Choose a frame and add it to the shopping cart.
• Process the glasses through the system entering your prescription where required.

This will show you all of the options, Photochromic lenses tints etc, available for your prescription.

Progressive Lenses (Also known as Multifocals and no line bifocals) cost 79.95 additional to the cost of the glasses displayed on the website (in full or ½ rimmed glasses).

For example, glasses shown on the site at $37.99 would be $37.99 + $ 79.95 = $ 117.94

Again, this price is for a standard Progressive Script without such things as tinting, photochromic lenses, extra strength lens requirements or special optical requirements.

Tinted lenses - Standard Tinting $ 19.95 Graduated Tinting only $ 19.95

Photochromic lenses from $186.95 (additional and script dependent)

Postal charge is $ 9.50 inside Australia and $25.oo outside Australia.

To get an accurate quote all you need do is ;

• Choose a frame and add it to the shopping cart.
• Process the glasses through the system entering your prescription where required.

This will show you all of the options, Photochromic lenses tints etc, available for your prescription.

For the safety of all concerned AusSpecs ships all of our glasses through Registered Post or Trackable Post.

Only one Postal charge applies no matter how many pairs of glasses are ordered at one time.

All Glasses within Australia $ 9.50

International shipping ...... AusSpecs Branded glasses ONLY..... $25.oo Worldwide.

Yes you can have prescription glasses tinted to become Sunglasses plus you have the option of normal sunglass tint or graduated tint (dark at the top to light at the bottom)

Depending on the type of lens you choose (Polycarbonate cannot be tinted) you are offered a choice of tinting colours as you go through the system of processing your glasses.

Colour shading is :

1 - 15% (very light)

2 - 45% (medium dark)

3 - 80% {Sunglass tint)

These are just some of the colour option presented as yuou process your glasses through the system :

Colour		Colour		Colour
Hunter Green 1		Brown 1		Grey 1
Hunter Green 2		Brown 2		Grey 2
Hunter Green 3		Brown 3		Grey 3

Photochromic Lenses are those that change colour in the sun.

While clear indoors they become darker in the sun. The darkness of the lens is dependent on the UV radiation on any given day.

The ability to change colour is in the lens itself as opposed to a tint (an applied layer) so when ordering do not be confused between the two.

Again, dependent on your prescription, you will be offered a choice of a Clear to Grey transition or Clear to Brown.

You need to be aware that Photochromic lenses are not at their optimum inside a motor vehicle. The reason being that the laminated front window cuts a great deal of UV light (as do the other windows to a lesser extent) which in turn does not afford the lenses sufficient UV to react completely.

An alternative to tinted lenses is the magnetic clip-on range of frames

The clip-on sunshade is made to suit the individual frame at manufacture. Each piece has 2 small magnets set into the frames so the bond between the sunshade and the frame is quite strong but can be easily removed for clear vision inside.

Please note that because each shade is made to match each individual frame at the time of manufacture, replacement sunshades are not available.

If not worn away you should find the measurements of your current glasses on the inside of one of the arms.

Generally it looks something like this: 52[ ] 18 145 These measurements relate to 52 is the lens diameter, 18 is the bridge width and 145 is the arm length.

Lens diameter - The width across the widest part of the lens.

Bridge width - The width across the nose bridge.

Arm width - The length of the arms

The PD or pupillary distance is the distance between the centre of the pupils of each eye.

It is important to have this measurement correct, even more so with progressive/multifocal lenses as it ensures your glasses are aligned properly when we make them for you.

Your Optometrist is a medical professional and as such they should have the health of your eyes as their primary concern. At the time of having your eyes tested ask the Optometrist to note your Pupillary Distance on your prescription.

If you do not have your pupillary distance phone your optometrist and get this measurement from them. They normally notate this measurement but for reasons known only to those in the industry, do not share this with the client.

If it is not available you can measure this yourself and, even better, get a friend to help.

Tip : One good way is tolook into the distance and have a friend put a mark on an old pair of glasses and then measure this distance

Distance (Far) PD :

• PD Far : This is the distance between the centre of your pupils when you are looking into the distance and is used (obviously) for distance glasses.
• Remember to look straight ahead and into the distance and measure the distance between the the center of your pupils.

Reading (Near) PD:

• PD Near is the measurement between the centre of your pupils when you are looking at something that is at your normal distance for reading a book.
• Focus on a book or similar at normal reading distance when measuring your Near PD. .

Multifocal Wearers : It is important to get these two measurement ( PD Far and Near (always referred to in that order)) to enable us to make your glasses accurately .If these measurement are not on your prescription then the first avenue to obtaining this is to either demand it at the time of having the prescription written or phone and demand it at a later time. The Optometrist has been paid by you to do this job. You are entitle to the Full prescription.

Different ways to write the same thing ;

My PD (Pupillary Distance) is marked on my script as (example) Right 31 Left 32.5 (or similar) ?

This method is sometimes used by optometrists and it is the measurement from the centre of your pupil to the centre of the bridge of your nose respectively.

My PD (Pupillary Distance) is marked on my script as just 31(example).

The same as above but the distance is 31 from the centre of your pupil to the centre of the bridge of your nose on both sides
.

Another Method is (example) 65 / 63. This the best measurement and means your PD is 65 mm for DISTANCE (Far) viewing and 63 for NEAR viewing.

All you need to purchase quality prescription spectacles from AusSpecs at our low low prices is your prescription.

With your prescription or 'Rx form ' from your optometrist just choose your frames and fill in the blanks in the order form and we will customize your eyeglasses to your prescription .

New Clients - It is highly recommended that you send us a copy of you prescription .

If you do not have your prescription - "Please" - feel free to phone the last optometrist you had your eyes tested with and ask them to send (or fax) your prescription to you.

Remember, you have paid the optometrist to check your eyes and write the prescription. The
optometrist must - by law - provide you with a clear and readable copy of your prescription (Rx form).

Think of your Optometrist as the Doctor and the store in which they work as the Chemist. You do not have to use the chemist store inside the doctors surgery to fill the script.

Feel guilty about asking ? Remember that typically you will pay 5 to 10 times more through a retail outlet than through AusSpecs for the same glasses so don't get caught by slick sales talk.

Need a new prescription ?

Simply visit your optometrist for a normal checkup ..one eye test each 2 years is covered by MediCare.

Ask for your prescription ! The fact that there is a law that ensures you must be given a copy on demand must tell you something !

NOTE : Ask them to include your pupillary distance (or PD) on your prescription (but if they do not that is not a problem... see the section above on PD).

DO NOT GET TALKED INTO BUYING THERE AND THEN.... you WILL pay through the nose !

(If you are seeking photochromic lenses [click here] )

Tint your Prescription Glasses for only $ 19.95

Prescription Sunglasses
When buying your new glasses through AusSpecs you can have them tinted in some fabulous colours for only $ 19.95 or Graduated Tinting for only $ 19.95 ( Script dependent and not available on polycarbonate lenses).

100's of colour choices
During the order process you will be offered 100's of different colours to choose from (if available for your lens type).

Gradient and Flat Tinting
There are even two options, solid (flat) tint or in a Gradient (Graduated) Tint and you can have them in either 15% (very light) 45% and 80%(very dark) blockout.

Polarized Lenses
Polarized lenses are available with any of the AusSpecs Branded Frames. This option will be presented to you as you process your glasses through the easy online ordering system

You are very welcome and in fact we strongly recommend that new clients send your script to AusSpecs and have our professionals check your order before manufacture.

Sorry, we definitely do not offer advice on the type of lenses you require or what is suitable, or not, to an individual person.

You can Fax your Script to (08) 63231015 OR email your script to uploads@ausspecs.com.au OR the easiest way is to Click here and upload your script directly to us.

All things being equal you should have your glasses within 14 working days.

Complex Multifocal lenses can take longer.

Postal charge is $ 9.50 in Aus or $ 25.00 International. In Australia Delivery is through Australia Post to your door. If you are not at home on delivery Australia Post will leave you a notification of Attempted delivery with relevant instructions.

There are 3 stages to complete your order . Some options may require longer :

You can make payment either ANZ eGate, PayPal Account ( ) or Bank Transfer

AusSpecs prefers to use eGate or PayPal because it offers 100% security to our customers and charges our customers nothing to use the service.

If you do not have a Credit Card you can make payment with the Bank Transfer system. In this case we will start production of your glasses as soon as the transfer is confirmed by our bank.

If you prefer to pay by cheque or other method please contact us and we will work together to get your glasses to you.

Each pair of AusSpecs glasses is inspected by one of our four Registered Optometrists to ensure the accuracy of the prescription and proper alignment of the frame. 

If there is a problem with your glasses when they arrive you need to let us know as soon as possible so we can sort out the problem.

Your glasses are covered for 12 months for Falty Workmanship. Breaking the frame or scratching the lenses is not warranted.

We assume accurate prescription information from you when you fill out the online order form.

If a prescription accompanies an order then we at AusSpecs accept responsibility if the glasses are made to the incorrect prescription. We strongly encourage clients to send a copy of their prescription with the order (details in the [Contact Us] section).

If a prescription does not accompany the order then the client takes responsibility

If you find that the prescription discomforts you,  you will need to check with your optometrists to verify your prescription.

If your glasses need adjustments this is your responsibility and most local optical shops provide free adjustments on glasses. 

The cost of this service is often more than the price of the glasses themselves and as such we do not promote this option at all.

Our Priority Service is a premium service which allow our customers get their glasses within a week if humanly possible. This service includes the following :

1) Priority glasses crafting . This involves stopping the production line to have your lenses crafted as a priority which results is no waiting time. This will shorten the crafting period from original (max) 10 days to 3 days.

2) As soon as the glasses are finished , we'll ship the package via 'Speedpost' which will reduce the delivery time from 8-10 days to 1-3 days .

Unfortunately the price of our first priority service is $185.00 on top of your glasses. If you really need to use this service please contact us directly.

Important Notice :

Medibank are reviewing their procedures and until such time as they have formed an internal operating procedure members will not be able to claim. If this effects you you are welcome to phone Medibank on 134 190

We are registered Optical Provider to the vast majority of Australian Health Funds

If you are relying on a rebate from your health insurer please CHECK WITH THEM BEFORE ORDERING.

Yes, AusSpecs does Provide a Tax Invoice with Item Numbers listed so as to enable a claim from Health Funds.

AHM
ANZ Health Insurance
Australian Unity
BUPA
CBHS Health Fund Limited
Central West Health
CGU
CUA
Defence Health
GMHBA
GU Health
HBA
HIF
MBF
Mutual Community
NIB
NRMA
Peoplecare Health Insurance
Queensland Country Health
RT Health
SGIC
SGIO
St Lukes
Teachers Federation Health Fund
Westfund


Please check with your Health Insurance Fund for their requirement but while some are still in the dark ages with regard to internet purchasing many progressive health funds will honor claims for spectacles purchased over the internet through Australian businesses.

HEALTH FUND MEMBERS - Invoice Breakdown

Tax invoices issued by AusSpecs contain all the information necessary to make a claim..

Eligible frames are marked with the orange star

This is a genuine offer where you can buy 2 pair of single vision prescription glasses, be they reading , distance (or one of each) from our Alloy or Fashion Range for just $ 67.95 .

To take advantage of this fantastic offer simply choose 2 frames (or 4 or 6 etc) indicated by this sign and put them into your shopping cart. (NOTE : If you want 2 identical pair just put one in the cart and duplicate it where appropriate)

While processing the second pair the price will be automatically adjusted to bring the cost to only $ 67.95 ..... For 2 Pairs ! Both Pairs must be purchased at the same time and this offer is not available with any other offers or discounts.

You can buy 2 Specially Marked Pairs and if the cost is Less than $ 67.95 then that is all you pay for the glasses !

Multifocals / BiFocal:
Yes - the 67.95 Twin Pack Special still applies. The only difference being that the multifocal / bi-focal lenses are an extra cost and as such is added to the glasses. You can of course order one pair of Progressives and a Single Vision pair if required.

If you have any questions please do not hesitate to contact us.

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Facebook discount code is entered at checkout and is a discount of 10 % off the price of the advertised price of the frames. Extras such as tinting, coatings and additional lens requirements are not subject to dismount.

The Discount is not redeemable for cash and cannot be used on existing specials or combination of specials.

The Facebook discount code is valid until 30-12-2015

The shapes below are those that are offered to you when purchasing a pair of rimless spectacles.

You do not have to have any of these and can send us your own design if required.... or .... You do not have to choose at all and we will make the lenses to suit your individual Pupillary Distance with the shape displayed on the website.

If you need any help please with this or anything else please contact us.

Warranty : Please note that rimless glasses are NOT warranted for breakage unless they are fitted with Polycarbonate Lenses

1	2	3	4	5	6	7	8	9
10	11	12	13	14	15	16	17	18
			19	20

Lens Replacement (Re-Glazing) service for your Old Favorites is not necessarily a cheaper option to purchasing new frames and lenses.

The system is very simple.

On the glasses display page choose the Lens Replacement option from the Frame Style drop down menu. Choose the type of frame you have ( full frame, semi-rimless or rimless) and add it to the shopping cart.

Process your prescription through the online system and choose the lens required just as you would a new pair of glasses and make payment as normal.

You will receive a Tax Invoice when the order is processed.

Within approx 48 hours you should receive specific instructions ( including the all important re-glaze code) on how to send the frames to our Lens Laboratory in Perth Western Australia

When the lenses have been fitted you will receive a shipping notice and a tracking code.

Please be aware that there are some things you need to know about re-glazing existing frames.

Your frames must be suitable for prescription lenses.

Curved Lenses (e.g. Sunglasses frames) : For curved lenses you may be asked to send a photo of your lenses to AusSpecs to ensure they can be produced. Curved lenses incur an additional charge of $50 because of the considerable extra work required.

Lens re-glazing is NOT an overnight option and can take a number of weeks. If you are in a hurry then we suggest that you purchase a pair from the AusSpecs website as a backup before sending your glasses for re-glazing.

Very Important ... It is possible, not common but possible, that your frame can break or become damaged during the reglazing process.

For obvious reasons AusSpecs cannot and will not offer compensation or replacement of your frames if this eventuates. We will of course refund your order (less postage if you want the broken frames back).

Very Important .. Our faith in Australia Post over years has waned somewhat and to this extent AusSpecs will not be responsible if your glasses become "Lost or damaged in the Post" whether it be when you send the glasses to us or after we have re-glazed the glasses and are returning them to you.

These requirements form part of the conditions of purchase that you are required to agreed to before we can accept an order.

Our Money Back Guarantee is here for one reason only.

To give you the confidence to buy your next pair of glasses from AusSpecs so you can see that quality of our glasses is equal to if not exceeding, that which you will buy in the retail stores across Australia. This Warranty is in addition to our full 12 month warranty against fault in manufacture !

Our Money Back Guarantee ;

We will give you your money back if your are not completely satisfied with your new AusSpecs glasses.

The Money Back Guarantee applies to ;

• Any full or half rimmed Single Vision Spectacles that are fitted with standard 1.50 or 1.56 index lenses where no additional work has been carried out on the lenses or the frames.
• This is a one time offer for one pair of spectacles per household - Remember your glasses are still covered by our full 12 month warranty.
• This offer is valid for the first time purchase from AusSpecs only.

If you need to claim

• You must notify AusSpecs immediately on delivery of the glasses that you intend to return the glasses. [ Contact Us ]
• The glasses must not be worn.
• The glasses must be returned to AusSpecs by Registered Post within 7 days of delivery.
• The Glasses must be packaged in the original (or equivalent) packaging along with case, cloth and anything else that was delivered with the glasses.
• The cost of the original Postage or return shipping is NOT refundable.

Q. How do I clean my glasses so they keep for longer?

A. ONLY wash your glasses in mild soap and water.

Forget all the fancy cleaners and buy a mild soap or even better a bottle of Baby Shampoo. It should last you a long time and its cheap.

Never use Windex or similar as they contain ammonia

Dry the lenses with clean microfiber.

NEVER EVER use tissues to clean or dry your glasses. Tissues are made of wood fiber and will scratch your lenses

Please remember that chemicals in perfumes, sun block sweat etc can be acidic and damage your lenses and in fact the frames as well.

Should you have any questions at all that you would like answered please do not hesitate to contact us as we are keen to be of assistance if we can.

Click here to ask a question